Effective date: 13 October 2026
Applies to: the Return Trip mobile application and returntrip.app
Published at: https://returntrip.app/terms-of-service
This is not legal advice and was not written by a lawyer. It describes the platform's actual mechanics accurately, which is the part a lawyer cannot write for you. Sections 15 to 17 — no warranty, insurance and liability, indemnity — are where a practitioner's wording matters most and where you should expect real changes. Have a lawyer in Bangladesh read it, and one in India before West Bengal opens.
These terms are a contract between you and Gosoft ("Return Trip", "we", "us"), of 43, 4 Khodadad Khan Rd, Kushtia 7000, Bangladesh.
By creating an account or using the app you accept them. If you do not accept them, do not use the app.
Return Trip is a marketplace for empty return journeys. A driver going back along a corridor with an empty vehicle advertises that leg. Passengers and parcel senders travelling the same way book a seat, the whole vehicle, or luggage space. Passengers can also post the journey they need and let drivers offer for it.
We introduce people to each other. That is all we do.
You must be 18 or older. You must give true information and keep it current. One person, one account — running several accounts is a breach of these terms, and the app checks for it.
To drive, you must additionally hold a valid driving licence for the vehicle and category you are driving, hold valid registration for that vehicle, be legally entitled to carry passengers or goods for payment where you are driving, and pass our verification.
What our verification is. We look at the documents you send us and check they are legible, current and consistent. It is a documentary check and nothing more. It is not a criminal record check, not a driving history check, not a vehicle roadworthiness inspection, and not an assessment of anyone's character. A verified badge means "documents seen", not "this person is safe". Use your own judgement every time.
Passengers pay us nothing, and we take no commission on any fare. The fare is agreed between you and the driver inside the app, and paid directly to the driver in the vehicle. We never hold it, never process it, and never see it.
So, plainly: we cannot refund a fare. We have not got it. A disagreement about money paid in a vehicle is between you and the other person, and the most we can do is put what we know in front of our dispute desk (§10).
Drivers may buy two things from us:
Both are paid through regulated gateways — ShurjoPay, bKash or Nagad in Bangladesh, Razorpay in India. Prices are shown before you pay.
Neither is refundable once it starts, except where the law requires it or where we failed to deliver what you bought. Neither guarantees anything. A pass does not guarantee bookings and a boost does not guarantee a passenger — they buy the right to post and a better position, not a result. If you are suspended for breaking these terms, you do not get your remaining time back.
Advertise only a journey you actually intend to make, in the vehicle you have registered with us, with the seats you actually have. Say honestly whether you take parcels, whether you will carry passengers of any gender, and what luggage fits.
Keep the journey's state true as it changes. A journey you no longer intend to make must be cancelled in the app, not left standing for someone to book.
What a passenger may share about you. A passenger may send people they trust a link to their journey. It shows your first name, whether you are verified, your vehicle, its colour and plate, the route and the departure time. It never shows your photograph, your full name or your phone number. If anybody on the journey presses SOS, the people they chose to alert see the same, plus where their phone was. Return Trip's safety staff see your full details when they handle an SOS.
When you book and the driver accepts, you have made a commitment to a real person who will drive to meet you. Be at the pickup point at the agreed time. If you cannot travel, cancel in the app as early as you can — the earlier you cancel, the cheaper it is for everyone, including you (§8).
You may share your journey with people you trust (Share journey), and stop sharing at any time.
Every booking carries a code. The passenger shows it; the driver enters it into the app at the car door. It confirms the right person is getting into the right vehicle.
Do not share your code with anyone but your driver at the moment you get in. The driver may also take one photograph at the door, which exists only to answer a later dispute about who travelled, and which is deleted after 45 days.
SOS. Passengers and drivers can press SOS during a journey. It texts the emergency contacts you saved and Return Trip's safety staff; it does not call the police for you. An SOS stays on until you close it with your safety PIN or our staff close it after speaking to you. Keep your PIN to yourself. Set it before you travel: without one, only our staff can close your SOS.
Cancelling is allowed and sometimes necessary. Cancelling late, after someone has arranged their day around you, is not free.
How it works:
The amounts and the windows are set by us, may change, and are shown in the app before they apply to you. We publish them there rather than here so that a change does not require a new version of this document.
If a cancellation is disputed, it is frozen rather than charged until the dispute desk has looked at it.
A driver who accepts parcels is carrying your goods as a favour of convenience on a journey they were making anyway. We do not inspect, weigh, insure or guarantee anything.
You must not send: anything illegal; weapons or ammunition; drugs; explosives, flammable liquids or compressed gas; live animals; human remains; cash, jewellery or documents of value; anything perishable that will spoil; or anything the driver has not been told the truth about.
A driver may refuse any parcel for any reason, and should refuse one they are unsure of. If something you sent is lost, damaged or delayed, that is between you and the driver. Do not send anything through this platform that you could not bear to lose.
If something goes wrong — a no-show, a disagreement about who cancelled, a safety complaint — raise it in the app. Our desk looks at what the system recorded: the booking, the boarding code, the chat thread.
A dispute closes within 72 hours. Our decision is about this platform only: who owes a penalty, what a reliability score says, whether an account stays open. We are not a court, we cannot award compensation, and our decision does not stop you pursuing whatever remedy the law gives you.
You must not:
Review honestly and from your own experience. We may remove a review that is abusive, irrelevant, dishonest or personally identifying, and we may remove an account that manipulates reviews. A review you wrote about somebody else stays on their record after you close your account, with your name removed from it.
We may suspend or lock your account, immediately and without notice, if we reasonably believe you have broken these terms, given false documents, or put somebody at risk. We may remove content. We may change, limit or stop any part of the service, including the free parts.
Where it is fair and safe to do so, we will tell you why, and a suspension that rests on a mistake will be lifted.
You can close your account at any time: Profile → Delete account. It asks once, offers to deactivate the account instead, and then asks for the code we send to your phone. After that it is immediate and irreversible. A deactivated account comes back when you sign in again.
It is refused while your account is suspended, while you owe a penalty, while you have a journey booked, or while you are driving a journey someone else has booked. Each is temporary. Closing is not an exit from an obligation somebody else is relying on.
What is erased and what survives is set out in §5 of the Privacy Policy, which is the honest version: your personal details go, and records other people's histories are built on stay, with your name removed.
The service is provided "as is". We do not promise that a journey will be available on your corridor, that a driver will accept you, that a passenger will book you, that the app will be uninterrupted or error-free, or that anything in a listing another user wrote is true.
Read this part.
We provide no insurance. Not for you, not for your journey, not for your parcel, not for the vehicle. If you drive on this platform, carrying passengers or goods may require cover beyond an ordinary private policy — that is your responsibility to arrange and to verify with your insurer. If you travel on this platform, the driver's cover is a matter between the driver and their insurer, and we make no representation about it.
To the fullest extent the law allows, we are not liable for: anything that happens during or because of a journey, including injury, death, loss or damage; the conduct of any user, verified or not; a vehicle's condition; a parcel lost, damaged or delayed; a journey that did not happen; a fare dispute; or anything you suffered because you relied on information another user supplied.
Where we are liable despite the above, our total liability to you is limited to the amount you have actually paid us in the twelve months before the claim — which, for a passenger, is zero, because passengers pay us nothing.
Nothing here excludes liability that the law does not permit us to exclude, including for our own fraud, and these limits do not affect your statutory rights as a consumer.
If someone brings a claim against us because of what you did on this platform — your driving, your conduct, your parcel, your documents, your breach of these terms — you will cover our reasonable losses and legal costs arising from it.
These terms are governed by the law of Bangladesh, and the courts of Kushtia have jurisdiction.
Before going to court, please write to hello@returntrip.app. Most things can be settled that way, and it is faster for both of us.
We may change these terms. The date at the top changes with them, and where a change materially affects you we will tell you in the app before it takes effect. Continuing to use the app after that means you accept the new version.